Return & Exchange Policy

30-Day White-Glove Return Window

At Hfxhr, we desire every client to experience utter confidence with their stiletto fit. We offer a 30-day return and exchange period starting from the recorded delivery date of your order.

Conditions for Footwear Returns

To receive a full refund or direct exchange, all returned footwear must adhere to the following luxury standards:

• Carpet Trial Only: Shoes must be tried on clean, interior carpeted surfaces only. Scuffed, soiled, or street-marked outsoles cannot be accepted.
• Protective Sole Film: The clear protective film on genuine Canadian leather soles must remain completely intact.
• Original Packaging: Returned items must include the original Hfxhr matte black slide-drawer box, cloth dust bags, extra heel tap caps, and authenticity cards in undamaged condition.
• Unworn Upper: Straps, buckles, and metallic foils must show no creasing, stretching, or perfume contamination.

Complimentary Size Exchanges

If you require a half-size adjustment or alternate strap fit, our Concierge will immediately arrange a prepaid return courier label and dispatch your replacement pair free of additional shipping charges.

Refund Processing

Once inspected and approved by our quality cordwainers at our Rowan County receiving center, your refund will be credited to the original payment method within 3 to 5 business days.

Contacting Concierge for Returns

To initiate a return or exchange, contact our concierge via WhatsApp at 704-870-8933 or email leo@hfxhr.com with your order number.